Requests for Data

Requests to ALR Network for Customer Data

ALR Network is a provider of IT Hosting services, and as such, we do not manage the data, content or applications hosted from our infrastructure. Our customers are in care, custody and control over the data stored on the hosted system.  Furthermore, many of ALR Network’s customers are Resellers of ALR Network Hosting services, and therefore, it is possible that the information you are seeking belongs to the customer of our customer.

Criminal Subpoenas

ALR Network accepts subpoenas sent by email and mail.

Legal Department
Strada Tășnad 19, Sc.1, Ap.1
Cluj-Napoca
România, 400519

Email: legal@alr-network.co.uk

Civil Subpoenas

ALR Network will only accept a civil subpoena from a court of competent jurisdiction, and properly served through our registered agent.

Notices

In accordance with the confidentiality provision within our Terms and Conditions, ALR Network will notify its customers of any request for their confidential information unless prohibited by law or pursuant to a Court Order.

Requests

Please include as much detail as possible about the subscriber information you are seeking. The following are examples of items required by ALR Network to properly identify the customer:

  • IP address(es)
  • Domain/Website information
  • Date(s)
  • Or any combinations of the above

Testimony

ALR Network records are authenticated pursuant to law, and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.

Cost Reimbursement

As provided by law, ALR Network may seek reimbursement for costs in responding to requests for information.  We may also charge additional fees for costs incurred, or objecting to non-standard or burdensome requests.

Revised March 18, 2017