Last Revised: 05/04/2021

Products purchased from ALR Network, may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ALR Network.

“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with ALR Network’s customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Standard Refund Terms

Annual Plans+ – Within 30 days of the date of the transaction.

Monthly Plans*+ – Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once an assistance request has been submitted.

Domain Name Registrations/Renewals

1. Standard Terms

  • New Registration: 5 Days (120 Hours)
  • Auto-Renewal (one-year): 45 Days (1080 hours)
  • Auto-Renewal (multiple-year): 5 Days (120 Hours)
  • Manual Renewal: 5 days (120 Hours)

2. Exceptions

  • .AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .CZ: Manual Renewal – 59 Days (1416 Hours)
  • .IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours)
  • .MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
  • .COM.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
  • .PE: Manual Renewal – 29 Days (696 Hours)
  • .COM.PE: Manual Renewal – 29 Days (696 Hours)
  • .NET.PE: Manual Renewal – 29 Days (696 Hours)
  • .NOM.PE: Manual Renewal – 29 Days (696 Hours)
  • .ORG.PE: Manual Renewal – 29 Days (696 Hours)
  • .PH: Manual Renewal – 59 Days (1416 Hours)
  • .COM.PH: Manual Renewal – 59 Days (1416 Hours)
  • .NET.PH: Manual Renewal – 59 Days (1416 Hours)
  • .ORG.PH: Manual Renewal – 59 Days (1416 Hours)
  • .SE: Manual Renewal – 69 Days (1656 Hours)
  • .SG: Manual Renewal – 29 Days (696 Hours)
  • .SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .COM.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .NET.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)

3. Pre-Registrations

  • For gTLD pre-registrations, application fees are non-refundable*.

ALR Network Security Services

If Security Services have already been carried out, then any fees paid for that services is non-refundable. If services have not yet been performed, you are eligible for a refund within 30 days of the date of the transaction).

  • Annual Subscriptions: Non-refundable
  • Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
  • One-off charges: If one or more requests have been completed, the charge is non-refundable.

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on ALR Network’s website and is not subject to any promotion, discount, or other reduction in price).

SEO Services

SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.

For new and renewal of SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but ALR Network will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and ALR Network will issue a 50% prorated refund to your original payment method for any remaining unused months.

Website Design Services

30% cancellation fee when in progress, ‪70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design

‪40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website “Makeover” Services ‪

30% cancellation fee when in progress, ‪70% cancellation fee when site design is delivered for review, non-refundable once complete.

Products Not Eligible for Refunds

  • Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchase)
  • Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
  • Hosting Connection paid Apps (not refundable once set up)
  • Merchant Accounts
  • Office Max Bundles
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)
  • All Registrations or Renewals in the following TLD’s are fully non-refundable:
.AI.NU
.AM.NZ
.AT.CO.NZ
.BE.NET.NZ
.CH.ORG.NZ
.CL.PL
.DE.BIZ.PL
.DK.COM.PL
.ES.INFO.PL
.COM.ES.NET.PL
.NOM.ES.ORG.PL
.ORG.ES.RU
.EU.COM.RU
.FM.NET.RU
.FR.ORG.RU
.GG.TC
.GS.TK
.CO.JP.VE
.JP.CO.VE
.KR.COM.VE
.CO.KR.INFO.VE
.NE.KR.NET.VE
.RE.KR.ORG.VE
.MS.WEB.VE
.NL.VG
.NO.CO.ZA
.BR.COM.BR
.NET.BR.ORG.BR
  • All Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):
.AMSTERDAM(New Registration and Manual Renewal Only)
.ARCHI(Manual Renewal Only)
.BIO(Manual Renewal Only)
.SKI(Manual Renewal Only)
.CA(Manual Renewal Only)
.CZ(New Registration and Auto-Renewal Only)
.IT(New Registration Only)
.MX(Manual Renewal Only)
.COM.MX(Manual Renewal Only)
.PE(New Registration and Auto-Renewal Only)
.COM.PE(New Registration and Auto-Renewal Only)
.NET.PE(New Registration and Auto-Renewal Only)
.NOM.PE(New Registration and Auto-Renewal Only)
.ORG.PE(New Registration and Auto-Renewal Only)
.PH(New Registration and Auto-Renewal Only)
.COM.PH(New Registration and Auto-Renewal Only)
.NET.PH(New Registration and Auto-Renewal Only)
.ORG.PH(New Registration and Auto-Renewal Only)
.SE(New Registration and Auto-Renewal Only)
.SG(New Registration and Auto-Renewal Only)
.SO(New Registrations Only)
.COM.SO(New Registrations Only)
.NET.SO(New Registrations Only)
.ORG.SO(New Registrations Only)
.TW(Auto-Renewal Only)
.COM.TW(Auto-Renewal Only)
.IDV.TW(Auto-Renewal Only)
.ORG.TW(Auto-Renewal Only)
.UK(Registration and Auto-Renewal Only)
.CO.UK(Registration and Auto-Renewal Only)
ME.UK(Registration and Auto-Renewal Only)
.ORG.UK(Registration and Auto-Renewal Only)